Q: Do I need to come in to the office to bring my documents for translation?
A: Not at all! For your convenience we can do everything online. You may email, fax, or mail your documents along with your contact information. As soon as we hear from you, we will send you a free translation quote along with information about our process, turnaround times, and everything you need to know in order to make an informed decision. If you agree to our charges, we’ll begin working on your translation, and once it is done (usually within 2 or 3 business days depending on the language combination and length) we’ll email you a copy by email and by postal mail (upon request).
However, if you feel more comfortable speaking with us in person, you may visit us at any of our two office locations. We have offices in Phoenix, Arizona and one in Salt Lake City, Utah. For office locations please visit our Contact page.
Q: Do you charge for a quote?
A: No. We’ll be happy to provide a free quote for your translation, interpretation, subtitling or any other type of project- whether it be a quote to translate a book, your business website, or official certificates. Request a Free Translation Quote now.
Q: My employee speaks Spanish. Can she translate my company’s website?
A: There’s a huge difference between being able to speak two languages and being a professional translator, which involves years of training and experience. Your assistant would probably be able to help you get a general idea of what a document is trying to convey, but will probably do a very poor job on translating any kind of advertising material, including your website.
Q: How do you charge for translations?
A: Most translation projects are charged per source language word count. Our rates depend on language combination, turnaround time, and how technical the documents are. We offer discounts for large volume corporate accounts rewarding customer loyalty.
We also offer flat rates for commonly translated documents typically used for immigration purposes such as Birth or Marriage Certificates.
Q: How do you charge for other services?
A: Interpretation and cultural consulting services are charged on an hourly basis. Minimum charges may apply for short projects requiring under an hour. Editing and proofreading services are charged per target language word.
Q: Do you provide certified translations by certified translators?
A: Yes, we do provide certified translations upon request. All of our translators have a B.A. in Translation, Linguists or related fields and/or have been certified by the American Translators Association. In addition, they have undergone extensive training and hold current certifications.
Documents that will be sent to USCIS (for immigration purposes), admission to colleges and universities, or that will be used for legal purposes, generally require the translation to be certified by a certified translator, which states that the translation is complete and accurate, to the best of the translators’ knowledge. There is an additional $10.00 fee per translated document for certified AND notarized translations.
If you cannot find an answer to your Translation FAQ or if you have any other question about our language services, please call us toll free at (877) 782-8738 or send us an email to email@example.com and we will be happy to assist you.
We look forward to hearing from you!